Jet Blue Melt Down Essay Example for Free

Fly Blue Melt Down Essay The innovation office at Jet Blue carriers let down the organization during the liquefy down. There were numerous regions where if the innovation office had been large and in charge this dissolve down would not have been close to as terrible as it might have been. These range from straightforward interchanges issues to issues with lost sacks. The principal region where innovation let down those at Jet Blue was that of not having the option to rebook trips on the web. This was a significant issue as in light of the fact that the site didn't take into account travelers whose flights had been dropped to reschedule they needed to call specialists. The issue here is a significant number of these operators telecommute and the framework was just equipped for taking care of 650 calls one after another. In the event that the site had the option to permit clients to rebook it would have taken a ton of the heap off of these specialists. The second issue we have here is the framework just considered 650 operators to be on the telephones one after another. At the point when you consider they have the typical ordinary business alongside numerous flights being dropped making furious travelers bring in to rebook this issue got amplified. Client became irate with the measure of time that they needed to stay on hold to rebook flights. The following issue that waited was that of having the option to distinguish who claimed the lost baggage. This framework was a straightforward one as it just took the innovation office 24 hours to plan a framework to find these travelers and rejoin them with their baggage. Be that as it may, when you are vexed and furious 24 hours is a serious long time. This was an issue that never ought to have been as it ought to have been set up before this occasion. At last we go to the issue of having the option to speak with off the clock teams and know their area when rebooking flights. This issue was one that could have been fixed in a basic way with a framework like thatâ which Nextel offers to customer’s walkie talkie choices with a gps locator on the telephone. To finish up my discoveries if the innovation office had been carrying out its responsibility before these occasions the issue would not have been close to as amplified. Through some basic fixes and ground breaking there could have been a few zones that would have assisted with making dealing with this occasion simpler from improved telephone frameworks to a site with more capacities for clients to basic gps empower phones this issue would not have cost the organization as much as 30 million dollars.